Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
We appreciate you trusting us with your hair more than you know. Please remember our cancellation/no-show policy when needing to book, cancel or reschedule your appointment.
A 50% cancellation fee will be assessed after canceling or rescheduling with less than 24 hours notice from your appointment time. This new cancelation policy allows us time to inform our guests that are on a cancellation list, without your stylist losing any income for the day.
We understand that emergencies or certain things can occur to prevent you from giving adequate notice—on these occasions we take that into consideration.
ALL no-show appointments will be charged 100% of the service booked.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance.
Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
Guest Safety and Children:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide.
Miscellaneous and Payments:
Anazao Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, and cash are all accepted methods of payment.